Vision, Mission, Values

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Date 12/30/2013

Vision, Mission, Values

Our Mission: For the good of Palau, collect its revenue, protect our borders and facilitate
legitimate trade.  
 
To contribute to the Economic Performance and Border Security of Palau by being committed
to the following; 
  • Provision of Optimal Customer Service to all its clients in a timely, and fairly manner; 
  • Collecting the correct revenue due to the Government of Palau;
  • Securing Palau Borders from Illicit Trade, other criminal activities and protecting its unique environment; 
  • Facilitating legitimate trade;
  • Effective administration of the Palau Customs Act and other related laws and the Provision of Quality, Reliable and Timely Statistics relating to customs for informed decision making purposes. 
Our Vision: Committed to being the most effective revenue collection, securing and protecting
our national border and enhance trade facilitation in the region.
 
Our Values: 
Palau Customs aims to promote the following values:
  • An organization of integrity;
  • Quality Leadership; 
  • To adopt and implement best practices;
  • Continue to improve service delivery;
  • Promote fairness and integrity in the delivering of its functions and
  • Work in close partnership with our related authorities and key stakeholders.
Palau Customs values working closely with other key stakeholders and internally within
customs as a close knitted team to collectively protect Palau Borders and its Community from
Illicit Trade whilst Facilitating Legitimate Trade. Furthermore, Palau Customs will strive to
efficiently and effectively collect Government Revenue and values partnership with its clients
in achieving this important target.